Shipping & Returns

Delivery information
Dreamfloors offer a free premier next day delivery service on orders over £350 plus vat to mainland UK addresses, this premier delivery service is available on all stocked orders however, a surcharge may apply to some offshore addresses, solid wood flooring and some goods outsourced with the manufacturers.

All orders under the £350 threshold will incur a subsidised delivery charge of £29.95 plus vat, exceptions may apply.

Next day deliveries must be placed and funds cleared by 10am. Over holiday periods next day delivery may not be possible. Deliveries are made to the 'kerb side'.

Unfortunately due to insurance guidelines it is not their responsibility to take goods into your home, therefore please arrange for adequate help at time of delivery. Natural carpets require at least 2 people at the property to assist with unloading. Flooring deliveries could be made on a lorry or a van. It is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road or area is subject to a vehicle weight or width restriction, please inform us at the time of order. Deliveries are made from 8.00 am to around 6.00pm. Requests for an E.T.A on the day of delivery are strictly at the courier’s discretion. We cannot make a courier contact you to advise delivery times, we can only request this. If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there, or there is inadequate help available, you will be liable for any additional costs incurred. ALL deliveries must be signed for. Approximate delivery times will be advised at the time of order whenever possible.

Dreamfloors cannot be held responsible for delivery time schedules arranged with outside couriers, e.g. special order products dispatched direct from manufacturers.

Please inspect all goods immediately on delivery, this means opening tubes to check trims, glancing over (but not opening) packs of flooring for visible damage. If you are unfortunate enough to receive a damaged or missing item, make sure it’s noted on the courier’s paperwork. No claims for damaged or missing items can be made after the courier has left the delivery address, unless signed for as damaged or missing. Dreamfloors do our utmost to avoid any damage by choosing the best couriers available, however some goods are sent direct from the manufacturer, which means we have no jurisdiction over the method of delivery. All claims must be made within 7 days of receipt of goods. Goods refused on delivery that are found to be undamaged on return to us will incur the return delivery charge where applicable. No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking installers until goods have been received.

Returns and Cancellation Policy
Dreamfloors will accept whole orders (except special orders) back unopened in the Original Packaging for whatever reason within 7 days of receipt. You will need to return the goods back to us via your chosen courier, please note the initial delivery cost will need to be covered by you. Dreamfloors do not accept part order returns. All credits will be processed within 28 days. Please note that Dreamfloors can only refund delivery costs if the return is a result of Dreamfloors error. If you decide to cancel your order before delivery for whatever reason, except special orders, a £30 administration charge applies. If an order has been dispatched further charges may apply. In the case of a verbal order Dreamfloors will always read back your order at the time, and your agreement will form a contract. Dreamfloors are unable to cancel or refund any monies paid on special order items after they have been ordered. Check that the boards are flawless before laying them. Dreamfloors will not accept any claims for damaged, faulty or mis-described items once the flooring has been installed. Where the buyer has used or installed the goods such use or installation shall be taken as conclusive evidence that the buyer has accepted that the goods are in perfect condition. You must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put. Returns must be arranged beforehand by calling 0845 260 7555 or to email sales@dreamfloors.co.uk.
We stock over 8000 items and can access many more almost immediately.

Your order will be processed as soon as we receive it and in most cases will be despatched within 4 days.